KMSG2020 Webinar series - Managing Knowledge Through Crisis and Disruptions: The Need to ‘Know’ Yesterday, Plan Today, Be Ready for Tomorrow.

  • 25 Sep 2020
  • 3:00 PM - 4:00 PM
  • Zoom


The Next Decade

Title : Managing Knowledge Through Crisis and Disruptions: The Need to ‘Know’ Yesterday, Plan Today,  Be Ready for Tomorrow.

Time: 1500H – 1600H ( GMT +8)  Via Zoom 

When we think of KM for the future, is KM in the present a good place to start?  And the present is a time of disruption.  What is the KM “value-add” proposition in these unprecedented times? What the COVID disruption will lead to in terms of future ‘normal’, business and innovation is still unfolding.  What we do know today is that it has brought along with it the need for isolation, quarantine, social distancing, a whole new work environment we are forced to follow.  

In the absence of physical meetings and face to face conversations, are KM teams enabling virtual knowledge sharing, capture, access, and collaboration? Are teams able to effectively transfer information and knowledge and incorporate organisational  knowledge management?  What are the challenges or key task at hand for knowledge retention? 

Some of the key findings from a recently conducted survey to understand the KM journey and how KM professionals see the future unfolding for KM as impacted by disruption, will draw out these answers to conclude, that progress efficiencies come through the need to better ‘know’ yesterday to be ready for tomorrow 

What are the aspects  that have an impact on the need to ‘know’ yesterday?

Jillian Kane Bhambhani

Certified KM Professional with 25+ years of experience (private/public sector). Being a custodian of knowledge & information at an early stage in her career, Jillian believes that knowledge is truly the one resource that multiplies, with benefits, when shared. With this attitude and passion, she has successfully led teams across varied  industry sectors especially in infrastructure development, to find and implement creative KM solutions focused on business initiatives & new regulations. 

KM has found a more defined importance in the business world with new regulations and expectations. Jillian work with clients in their attempt to avoid reinventing the wheel, to capture, store, disseminate and apply knowledge, to make them compliant within their business goals with KM programmes focused on ‘clients’ organizations’ and the ‘new business environments’.   Jillian is Director Knowledge Associates Solutions Pvt Ltd and an Associate with Knowledge Associates Group of Companies Cambridge, a group of extraordinary knowledge professionals in the knowledge field with working on KM projects, both national and international.  The Group has offices in the UK, Australia, Japan, Hong Kong, India, Russia, USA and Brazil.

Jillian's recent notable KM project – one that has awarded her valuable learning and experience was with the International Atomic Energy Agency Vienna  – where the recently published ISO 30401 KM Standard was used as a benchmark to evaluate KM practices within the organization.

She has also conducted customised strategic KM workshops to build knowledge process & capacities and co-authored papers on best practices for collaboration & KM implementation.

Her contact email is  or

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