Evening Talk: Knowledge Stickiness

  • 29 Apr 2008
  • 6:30 PM - 9:00 PM
  • British Council, Napier Road (car parking available at Tanglin Mall no car parking at venue)


We're pleased to announce two very distinguished speakers at our next evening talk, Professor Gabriel Szulanski on "Knowledge Stickiness" - factors that prevent effective knowledge transfer - and Professor Eric Tsui on the selection of IT tools to support knowledge sharing and collaboration.

6.30pm – Refreshments and networking
7.00pm – Gabriel Szulanski: “Stickiness” factors in knowledge transfer and methods to overcome them
7.45pm – Eric Tsui: Selecting IT tools for knowledge sharing and collaboration
8.30pm – Close

Who should attend?
Managers responsible for knowledge and information management, knowledge transfer specialists, managers responsible for outsourcing and partnerships, virtual teams and projects, IT managers

How can you bring value?
By framing questions from your own situation that you can ask the two presenters during the session.

Gabriel Szulanski: “Stickiness” factors in knowledge transfer and methods to overcome them
A number of different factors such as relationships and lack of shared context can slow down or prevent knowledge transfer. Professor Szulanski will shared his ground-breaking research into the primary reasons for “knowledge stickiness” in and between organisations, and suggest some practical strategies for overcoming them.

Eric Tsui: Selecting IT tools for knowledge sharing and collaboration
Many tools badged as collaboration tools see knowledge sharing as a purely transactional act and so they fail to support important socialization and context-sharing features that exist in natural human sharing situations. Eric Tsui has been tracking the use of tools for knowledge management, community support and collaboration for many years, and will give some guidelines and pointers to the factors to be considered in selecting tools to support sharing.

Gabriel Szulanski is Professor of Strategy at INSEAD, and a world leader in the study of knowledge and best practice transfer. He joined the faculty of INSEAD in 2002 after serving on the faculty of the Wharton School of the
University of Pennsylvania (1995/02). Gabriel's research interests focus on strategic management, with a specific focus on the management of knowledge assets and the making of strategy. His book, “Sticky Knowledge: Barriers to Knowing in the Firm” which grew out of his award-winning PhD research is a standard reference in the field. His paper in the Harvard Business Review on replication of business practices was included in the 2002 list of breakthrough ideas for management.

Eric Tsui is Professor of Knowledge Management at the Hong Kong Polytechnic University where he has played a leading role in building the University’s KM programmes and KM Research Centre. Prof. Tsui was formerly Chief Research Officer, Asia Pacific, in Computer Sciences Corporation (CSC) (2000-5). Between August 2000 and January 2005, he assumed the roles of Innovation Manager at Australian Mutual Provident (AMP) and Maybank, two strategic outsourcing accounts at CSC in the Asia Pacific region. Eric has published widely in technology selection and development for knowledge management, and has designed and delivered many KM and Portals workshops for government departments including CSTDI, Health, Land Registry, OGCIO and EPD.
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