Evening Talk: Building Internal KM Capabilities

  • 12 Jun 2008
  • 6:30 PM - 8:29 PM
  • British Council, Napier Road (car parking available at Tanglin Mall no car parking at venue)


Please join us to explore with some of Singapore's very seasoned knowledge managers Doreen Tan of Singapore Sports Council and Mohammed Bismillah of the Health Promotion Board, sharing from their personal experience of how to build internal KM consulting and delivery capabilities. The session will also demonstrate the "Fishbowl" technique for knowledge sharing and expertise transfer, facilitated by Mark Hamilton of the British Council.

NOTE: The “Fishbowl” technique is a facilitated dialogue with an audience which is especially suited for expertise and knowledge transfer – so it’s worth seeing the technique in action, quite apart from the content of the session!

6.30pm – Refreshments and networking
7.00pm – Introduction to the Fishbowl Technique
7.15pm – Opening Statements from Doreen Tan and Bismillah
7.30pm – Dialogue Facilitated by Mark Hamilton
8.00pm – Q&A and open discussion
8.30pm – Close

Who should attend?
Managers responsible for knowledge and information
management, knowledge transfer specialists, internal consultants, senior managers responsible for KM implementations and strategies.

How can you bring value?
By framing questions and insights from your own situation that you can share during the session iKMS Evening Talk 12 June 2008.

Mark Hamilton is a Research and Development consultant for the British Council Singapore. He scopes, explores, prototypes and assesses the best uses of technology to engage with internal and external customers. He develops solutions by experimenting and adapting technological tools to find new and original ways to meet specific user requirements, and by following
user centred design principles His work includes Knowledge Management and knowledge sharing support in
Singapore and he facilitates and promotes collaborative working between staff across the S.E. Asia region. He has pioneered the use of wikis, blogs, social networking sites and other collaborative technologies for KM. He has
also helped many organisations in Singapore improve the way they engage their customers and staff through the written content on their websites and intranets. He has a Masters in Online and Distance Education and is a qualified project manager. He is on the Executive Committee of iKMS.

Doreen Tan leads a pioneer team in the Singapore Sports Council looking after the KM strategy, framework and roadmap as key deliverables. Key KM initiatives to date include: the Sports Hub knowledge transfer project, 2 pilot KM projects involving information aggregation & process alignment, 1 pilot project involving learning & innovation, the corporate taxonomy, shared folder harmonization, development of knowledge & information management policies, the intranet revamp, the KM champions programme, the annual knowledge audit and the annual measurement / evaluation exercise. Doreen is also heading the KM unit for the Youth Olympics Organizing Committee, and she is a member of iKMS Executive Committee.

Mohd Bismillah or Bis is widely experienced in implementing Knowledge Management and Innovation programs within the Public Sector since 2001.
He has worked with the Ministry of Law and the Ministry of Foreign Affairs and is currently with the Health Promotion Board. As a practitioner, his achievements include leading a project team to study innovation and knowledge sharing culture, designing a web-based
innovation and collaboration platform and running KM awareness campaigns. His current responsibilities include facilitating and promoting collaboration, identifying appropriate technology solutions to support KM and creating an understanding of KM among staff within HPB.
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